Because our products are custom to each purchase, they will only qualify for exchange if the product itself is flawed, if the quality is poor, or if the final product is materially different from the product presented on the site.

You must submit a claim within 15 days of the delivery date.

We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for replacement, and the item will be forfeited.

Please note that customers are responsible for return shipping rates.

We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.

Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.

If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.